1. Introduction

1.1 ElectricBasket (“we,” “us,” “our”) values our customers and wants you to be completely satisfied with your purchase. However, we do not accept returns or offer replacements for products once they have been delivered.

1.2 This Return & Replacement Policy (“Policy”) applies to all products purchased through our website, mobile application, or other online services (collectively, the “Services”).

2. Eligible Products

2.1 No products are eligible for return or replacement once they have been delivered.

3. Return Process

3.1 We do not accept returns of products once they have been delivered.

3.2 If you believe that you have received a defective or damaged product, please contact us at [email protected] to report the issue and to request a refund or replacement. We may request that you provide us with proof of purchase and a description of the issue.

3.3 If we determine that the product is defective or damaged, we will process the refund or replacement as soon as possible. Please note that it may take up to ten (10) working days to process the refund or replacement.

3.4 The refund will be credited to the original payment method or to the bank account provided by you. If the payment method is no longer valid or if you have not provided us with a bank account, we will contact you to determine the appropriate method of refund.

4. Replacement Process

4.1 If you believe that you have received a defective or damaged product, please contact us at [email protected] to report the issue and to request a replacement. We may request that you provide us with proof of purchase and a description of the issue.

4.2 If we determine that the product is defective or damaged and is eligible for replacement, we will send you a replacement product at no additional cost. If the replacement product is not available or if you prefer a refund, we will process the refund as described in Section 3.

5. Cancellation Policy

5.1 If your product has not been dispatched, You may cancel your order within twenty-four (24) hours of placing the order without incurring any charges. To cancel your order, you must contact us at [email protected] and provide us with your order number and a reason for the cancellation.

5.2 If you cancel your order after twenty-four (24) hours, a cancellation fee of twenty percent (20%) of the total value will be deducted from the refund.

5.3 If your order is COD, In that case cancel your order within or after twenty-four (24) hours, advance fee will not be refund.

6. Shipping Policy

We understand that receiving your order in a timely manner is important to you. That’s why we’ve implemented a shipping policy that ensures delivery within 20 days of order confirmation, subject to stock availability and destination.

7. Changes to This Policy

6.1 We reserve the right to change this Policy at any time. Any changes to this Policy will be effective immediately upon posting on the Services.

8. Contact Us

8.1 If you have any questions about this Policy or our return and replacement processes, please contact us at [email protected].

8.2 You may also contact us to report a defective or damaged product and request a refund or replacement, or to cancel your order in accordance with the terms of this Policy. We will respond to your request as soon as possible and in accordance with applicable law.